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Query Management System (QMS)
- Any query related to payroll, tax computations, reimbursements, leave, employee data, HR policy, Appraisal, etc can be handled.
- Multiple response owners can be assigned for multiple categories of queries.
- SLAs of response time can be measured as well as escalation built in for all categories of queries.
- Status of every query can be tracked.
- Friendly email alerts are also built in.
- A set of Frequently Asked Queries (FAQs) can also be viewed by employees.
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